Welcome to Feel It Nutrition!

Customer Service

Shipping & Delivery

For all orders shipped via UPS Ground within the 48 contiguous United States, shipping and handling cost is calculated by the weight of your package. Before checking out, you will be able to estimate the shipping costs to your address. Please be sure to provide a complete, accurate, and valid physical street address to ensure timely shipping. This means include any apartment numbers, suite numbers, and street types (i.e. Dr, Ln, Cir, Ave, Blvd, etc.). Because we generate shipping labels directly from the form that you type in on FeelItNutrition.com, we will not be responsible for any delays resulting from errors in your shipping address. If an order is returned to us by UPS for any reason (i.e. undeliverable address), you can only be refunded for the purchase price of the product (excluding shipping and handling charges).

**IMPORTANT NOTE** During summertime months many products(such as bars) will melt if left outside in the heat. If you purchase nutrition bars and you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. Alternatively, you may have your order shipped to your workplace. Our products are shipped in fresh condition and stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products. If you need to contact UPS, you may call 1-800-PICK-UPS.

Privacy & Security

 

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • Our Commitment To Children's Privacy
  • How To Access Or Correct Your Information
  • How To Contact Us

    Our Commitment To Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:

    This notice applies to all information collected or submitted on the FeelItNutrition website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

      Name
      Address
      Email address
      Phone number
      Credit/Debit Card Information
      (etc.)

    On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

      Name
      Address
      Phone Number
      (etc.)

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information

    You can access all your personally identifiable information that we collect online and maintain by logging into your account at http://www.feelitnutrition.com. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us at 1-866-599-5729 or send us an email at service@feelitnutrition.com.

  • Returns & Replacements

    What is your return policy?

    We will accept returns on unopened products for up to 30 days after you have received them less a 15% restocking fee (not including original shipping and handling fee and any actual shipping charges that we incur). We WILL NOT, under any circumstances, accept any returns on already opened items. Dissatisfaction with opened containers must be handled directly with the manufacturer of the product. Once we receive your items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and the purchaser will pay for return shipping. No product returns will be accepted after 30 days.

    We cannot accept returns on any heat-damaged products(such as melted bars). It will be your responsibility to be available to receive your package(s), or to leave special instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. Alternatively, you may have your order delivered to your workplace. You can contact UPS by calling 1-800-PICK-UPS.

    ALL RETURNS MUST BE PROPERLY INSURED. If we never receive your return, we cannot issue a refund.

    Should you receive a product you didn't order or an incomplete shipment, we will make every attempt to correct your order or issue a refund for the missing items. In cases such as these, We will reimburse you for any return shipping charges you incur.

    In the event that any of your products arrive damaged, please contact us via e-mail at
    service@feelitnutrition.com and follow the instructions below on how to return items. Once your damaged product(s) have been returned to us, we will send a replacement immediately. In this case, we will pay for any additional shipping charges.


    How do I return something?

    Before returning a product, please contact us for a Return Merchandise Authorization (RMA) number by sending an e-mail to
    service@feelitnutrition.com and provide the following information:

    1. Your order number
    2. Your name
    3. The product(s) being returned
    4. Reason(s) for return
    5. Daytime phone number
    6. Your e-mail address

    We will immediately issue you an RMA number. You must write this RMA number on your invoice and include it in your return package. All shipments returned without a valid RMA number will be refused.